SMS Privacy Policy Terms & Conditions

At Gunton Corporation, dba Pella Windows and Doors, we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).

 

1. ​Information we collect

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When you opt in to receive SMS messages from Gunton Corporation, dba Pella Windows and Doors, we may collect the following personal information:
Your mobile phone number
Your name (if provided)
Any information you provide in your message responses
Message delivery and interaction data (e.g., timestamps, status)

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2. How we collect your information

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We collect information directly from you when:
You enter your phone number into a web form
You interact with our customer support via SMS
You opt in through a purchase or registration form

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3. How we use SMS information

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We use your SMS data to:
Send transactional or account-related messages (e.g., order updates, appointment reminders)
Send promotional or marketing messages (only with prior consent)
Respond to your inquiries or support requests
Analyze message delivery and engagement to improve our services

 

4. Sharing your information

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Gunton Corporation, dba Pella Windows and Doors does not sell or share your SMS opt-in data with third parties for their marketing purposes.

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We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:

- SMS gateway providers
- Phone carriers
- Customer support platforms

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These vendors are contractually obligated to keep your information secure and only use it to provide services to Gunton Corporation, dba Pella Windows and Doors. We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances.

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5. Your choices & rights

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You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again.
To request access to or deletion of your SMS-related data, please contact us at sms@gunton.com.

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6. Data security and retention

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We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

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7. Opting Out

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You have the right to opt out of receiving text messages from us at any time. To do so, reply with “STOP” to any message you receive from us. Once you opt out, you will no longer receive messages from us.

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8. Changes to this policy

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We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.

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9. Contact us

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If you have any questions about this policy or your SMS data, please contact us at:

Gunton Corporation, dba Pella Windows and Doors
26150 Richmond Road, Bedford Heights, OH 44146
216-831-2420
sms@gunton.com